These Terms and Conditions apply to all services provided by MindPath Psychology. By
booking, attending, or commissioning services, you agree to be bound by these Terms
and Conditions. These terms incorporate the same administrative and payment
principles as your prior Terms document, adapted for MindPath and expanded for
clarity.

MindPath Psychology
JWS, Hopper Hill Rd, Eastfield, Scarborough YO11 3YS
Email: lewis@mindpathpsych.co.uk

General Terms of Administration

1. Our Services
   MindPath Psychology provides psychological services delivered by HCPC-registered
   Clinical Psychologists. We may also work with independent mental health practitioners
   where appropriate to deliver services, and where this occurs, professional standards,
   confidentiality expectations, and record-keeping requirements will apply.
   
   

2. Not a Crisis or Emergency Service
   MindPath Psychology does not provide an emergency or crisis response service outside
   planned appointments. If you require urgent support, or if there is any risk of immediate
   harm, you must seek emergency help through appropriate services.
   This includes, but is not limited to, situations involving: suicidal thoughts with intent or
   planning, self-harm requiring medical attention, significant deterioration in mental
   state, psychotic symptoms, acute intoxication, domestic abuse escalation, threats of
   violence, safeguarding concerns for a child or vulnerable adult, or any scenario where
   you or someone else may be unsafe.
   
   If any of the above applies, you should: contact your GP and request an urgent
   appointment, call NHS 111, attend your nearest Accident and Emergency department,
   or call 999 in an emergency.
   
   Where serious risk is identified during our work, we have professional duties under
   safeguarding and ethical guidance. This means confidentiality may be broken if there is

   a serious and immediate risk to life, significant harm, or where disclosure is required by
   law.
   
   For organisational contracts, the commissioning organisation remains responsible for
   internal safeguarding procedures, occupational health, HR processes, and duty of care
   to employees.
   
   3. Personal Property
   MindPath Psychology does not accept liability for loss, theft, or damage to personal
   items or valuables brought to appointments or sites.
   
   4. Policies Available on Request
   We have formal policies in place, including a complaints procedure and confidentiality
   and consent-to-share guidance. Copies are available on request.
   
   

Financial Terms

1. Payment Principles
   All services are privately funded. MindPath Psychology does not currently work with
   insurers. Payment responsibilities rest with the individual client or commissioning
   organisation, unless otherwise agreed in writing.
   Where another third party is paying fees on your behalf, you remain responsible for any
   outstanding balance if the third party fails to pay in full, in part, or on time. This follows
   the standard approach contained in your original Terms.
   
   

2. Payment Methods
   We accept most major debit and credit cards. We do not accept cash or cheques.
   We reserve the right to apply transaction fees for certain business or corporate card
   payments, where applicable, and we will make this clear at the point of payment.
   
   

3. Late or Non Payment and Debt Recovery
   If payment has not been received by the required deadline, we reserve the right to do
   one or more of the following:
   
   Take payment automatically using the payment method stored on our secure
   payment system, where you have provided card details at booking or
   onboarding.
   
   Suspend or delay services until accounts are brought up to date.
   
   Assign a third party to recover outstanding debts or accounts due.
   
   

MindPath Individual - One-to-One Therapy Terms

1. Session Length and Format
   MindPath Individual provides one-to-one psychological therapy. Standard
   appointments are 55 minutes in duration. Sessions may be delivered in person or
   online, as agreed.
   
   

2. Fees and Payment Timing
   Fees will be confirmed before therapy begins. Unless otherwise agreed in writing,
   payment is due no later than the day of the appointment.
   We may issue invoices in advance of sessions with a secure payment link. If payment is
   not received by the day of the session, we reserve the right to take payment
   automatically using securely stored card details, where these have been provided.
   
   

3. Cancellations and Late Arrivals
   A minimum of 24 hours written notice is required to cancel or reschedule a session. If
   less than 24 hhour’s notice is provided, the session will be charged in full, irrespective
   of the reason for cancellation.
   If you arrive more than 30 minutes late, the session may be forfeited, and the full
   session fee will apply.
   
   

MindPath Business - Consultancy, Leadership, and Team Services Terms

1. Scope of Work
   MindPath Business provides bespoke organisational services which may include
   executive coaching, psychologically informed leadership development, team
   facilitation, group interventions, organisational consultation, and structured learning
   outputs.
   
   

2. MindPath Business is not an emergency mental health service and does not replace
   occupational health, HR processes, disciplinary procedures, legal advice, or emergency
   psychiatric care.
   
   

3. Bespoke Packages and Fees
   MindPath Business packages are bespoke and agreed in writing. Invoices are typically
   issued monthly unless otherwise agreed. Payment is due within 14 days of invoice date
   unless otherwise stated in the contract.
   
   

4. Out of Session and Out of Hours Support
   MindPath Business operates primarily within agreed contracted sessions and delivery
   hours. Where additional contact is requested outside scheduled sessions, including
   telephone calls, additional consultations, urgent advisory input, extended email
   consultation, additional written work, or other time beyond the contracted scope, this
   will be charged at £150 per hour. Time will be calculated proportionately and invoiced
   based on actual time spent, for example a 15 minute call would be charged as a
   proportion of the hourly rate. This applies to all unscheduled support unless explicitly
   included within a higher-tier concierge agreement.
   
   

5. Cancellations for Business Work
   For executive one-to-one sessions, a minimum of 48 hours written notice is required to
   cancel or reschedule. Sessions cancelled within 48 hours will be charged in full.
   For group sessions, workshops, or on-site consultancy, cancellations may incur
   charges due to reserved delivery time and preparation work. Unless otherwise agreed in
   writing:

   
   Cancellation within 5 working days may incur a charge of 50% of the agreed fee

   
   Cancellation within 48 hours may incur a charge of 100% of the agreed fee
   
   

Financial Agreement Statement

By engaging MindPath Psychology, you confirm and agree that:

1. You agree to pay for services provided in accordance with these Terms and
   Conditions.
   
   

2. If a third party agrees to pay part or all of the fees, you remain responsible for any
   outstanding balance if they do not pay.
   
   

3. MindPath Psychology reserves the right to assign outstanding debts to a third
   party for recovery.
   
   

4. You understand that cancellation fees apply if the required notice period is not
   met.
   
   

5. Where securely stored card details have been provided, you agree that MindPath
   Psychology may take payment automatically if payment is not made by the
   required deadline.
   
   

6. MindPath Psychology reserves the right to vary charges with reasonable notice,
   unless otherwise agreed in writing.

Contact

If you have questions about these Terms and Conditions, or would like a copy of the
complaints procedure, confidentiality policy, or consent-to-share guidance, please
contact:

MindPath Psychology
JWS, Hopper Hill Rd, Eastfield, Scarborough YO11 3YS
Email: lewis@mindpathpsych.co.uk